Shipping / Returns / Disclaimer


THANK YOU

Thank you for ordering a product from PUP + PINE! Nothing makes us happier than a happy pup. We promise to do our very best to deliver an amazing product, customer experience and remedy any hiccups along the way. 

PICK UP

We offer free pick up at our Midtown Toronto location near Yonge & St. Clair (Summerhill Subway Station). We will email you once your order is ready to be picked up to arrange a convenient day and time. 

LOCAL DROP OFF

We offer $5 local drop off to addresses within a short distance of our Midtown Toronto location.

SHIPPING

To track your package, please reference the Shipping Confirmation e-mail that was sent to the e-mail address you provided. If your package appears to be lost in transit, please contact info@pupandpine.com to request a "Status Check" in order to locate your package.

**Please note: all of our products are handmade to order and the current processing and delivery time is between 2-4 weeks**

**Due to COVID-19, shipping and delivery can be unpredictable**

Canadian orders have a standard shipping rate of $12.99-16.99. Orders within a close distance of our shop will be eligible for local drop off for $5.00. We now have FREE pick up!

U.S orders have a standard shipping rate of $20. 

International orders have various shipping rates depending on the country. This will be calculated at check out.

RETURNS/ EXCHANGES

If you’re looking to return or exchange your order for whatever reason, we're here to help! As all of our products are custom handmade at the time of purchase, it is important to follow the sizing guide or contact us for help in selecting the right product for your pup. Should you require a different size or there is any issue with your product, a fee of $10+ will be charged for the time and cost to make a new product plus an additional charge to cover return shipping (see fees above). Please contact info@pupandpine.com within 30 days of receiving your order. 

PRODUCT USE & DISCLAIMER

By purchasing any Pup + Pine product the customer hereby agrees that Pup + Pine  is not responsible for any accident or injury that may arise, directly or indirectly, from the use of any Pup + Pine  products. By purchasing Pup + Pine  products, the customer acknowledges and agrees to accept all responsibility.